Refund policy

Tyrant Bikes believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy for products purchased directly from Tyrant Bikes.

The return windows and fees below apply to U.S. orders. All return periods begin on the original shipping date, regardless of product type or the number of boxes shipped. You must contact Tyrant Bikes within the applicable return window. The applicable fee is determined by when you contact us and the condition of the product being returned.

A product is considered opened if its box or packaging has been opened, whether the product is unused or used.

• Returns of New and Unused Items Within 14 Days. For complete bicycles, frame kits, and bicycle build kits, unopened returns carry a $75 handling fee per order, and opened returns carry a 20% restocking fee. For all other products, including accessories and brake kits, unopened returns carry a 20% restocking fee, and opened returns carry a 50% restocking fee.

• Returns of Used Items. Used products must be free of damage. Complete bicycles, frame kits, and bicycle build kits carry a 20% restocking fee within the first 14 days, or a 50% restocking fee during days 15–30. All other used products carry a 50% restocking fee throughout the first 30 days.

• Returns of New and Unused Items Outside the 14-Day Window. During days 15–30, unopened products carry a 20% restocking fee, and opened products carry a 50% restocking fee, regardless of product category.

After 30 days, ordinary returns are not accepted unless Tyrant Bikes approves an exception or applicable law requires otherwise.

Percentage fees are calculated on the amount actually paid for each returned product after discounts, excluding tax and shipping. The $75 handling fee applies once per order for qualifying unopened bicycle, frame kit, or bicycle build kit returns. It is not combined with a percentage fee on the same product. For mixed-product returns, the applicable fee is calculated separately for each product; the $75 handling fee may therefore apply alongside percentage fees on other returned products.

Return Shipping Costs. For ordinary returns, the following shipping costs apply in addition to the applicable handling or restocking fees:

• If Tyrant Bikes provided free outbound shipping, our actual outbound shipping cost will be deducted from your refund.

• If you paid outbound shipping separately, that shipping payment is non-refundable and will not be charged again.

• Return shipping charges are your responsibility, unless we made a shipping error or applicable law requires otherwise.

Free shipping is limited to the contiguous 48 United States. Customers in other regions must contact Tyrant Bikes for shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive the item you are attempting to return.

Returns Mechanics, COD and Timing. To request a return:

1. Contact our customer support team within the applicable return window, preferably by email at contact@tyrantbikes.com.

2. Provide clear photos of the actual box or packaging being returned, showing its condition and supporting any claim that the product is unopened.

3. Obtain approval from Tyrant Bikes before shipping the return.

4. Ship the product back within 5 business days after approval, following the return instructions provided.

We will notify you at the email address on file when we process your return. Refunds will be issued using your original payment method, less the applicable fees and shipping deductions. The time for a processed refund to appear in your account varies by bank or payment provider.

Tyrant Bikes does not accept shipments sent cash on delivery (COD).

Damaged, Defective or Incorrect Items and Warranty Claims. Contact contact@tyrantbikes.com if your product arrives damaged, is defective, or is not what you ordered, or if you wish to make a warranty claim. These issues are reviewed separately from ordinary change-of-mind returns. The ordinary return fees and deadlines above do not limit remedies required by applicable law or rights under an applicable warranty.

No Bike Shop Returns. Each of our partner bike shops sets its own return and exchange policies and procedures. We do not accept ordinary returns of items purchased from bike shops. Please contact the place of purchase to discuss its return policy.

Refused Shipments. If you refuse delivery of an order that you asked us to ship, we will treat it as a return if it arrives back to us. Any refund will be issued through your original payment method, less the same applicable return fees and shipping costs described above. Outbound shipping already paid is non-refundable; if outbound shipping was originally free, its actual cost will be deducted.

We cannot change, intercept, or cancel orders that have already shipped, subject to any rights required by applicable law.

International Orders. For orders outside the United States, contact contact@tyrantbikes.com about returns. International return eligibility and remedies are subject to applicable consumer-protection laws.

For ordinary international returns, outbound shipping payments are non-refundable, and customers are responsible for return shipping. Tyrant Bikes does not reimburse import duties or related import charges. Customers are also responsible for any U.S. import fees assessed when a return is delivered to Tyrant Bikes, except where applicable law requires otherwise.